Privacy Policy
1. Introduction
PORPHIS ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
2. Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, postal address, and phone number
- Payment information (processed securely by our payment providers)
- Order history and preferences
- Communications with our customer service team
- Account credentials if you create an account
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries and provide customer support
- Send marketing communications (with your consent)
- Improve our website and services
- Detect and prevent fraud
4. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
- Service providers who assist with order fulfillment and shipping
- Payment processors for secure transaction handling
- Marketing platforms (only with your explicit consent)
- Law enforcement when required by law
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is encrypted and processed through secure, PCI-compliant payment gateways.
6. Your Rights
Under GDPR and UK data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request transfer of your information
- Withdraw consent for marketing communications
7. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide targeted advertising. We respect your privacy and give you control over these trackers via our Cookie Consent Banner.
Strictly Necessary Cookies
These cookies are essential for the website to function properly (e.g., maintaining your shopping cart, facilitating secure checkout). They do not require consent and cannot be disabled in our systems.
Analytics Cookies (Google Analytics)
With your explicit consent, we use Google Analytics to measure how users interact with our website. This helps us improve our layout, content, and user experience. Google Analytics collects data such as your device type and pages visited in an aggregated format.
Marketing & Advertising Cookies (Meta Pixel)
With your explicit consent, we use the Meta (Facebook) Pixel to track conversions from our social media ads, optimize ad campaigns, and build targeted audiences. This allows us to deliver relevant promotions based on your interactions with our site (e.g., adding an item to your cart or completing a purchase).
Managing Your Consent
When you first visit our site, you are presented with a choice to "Accept All" or "Decline" non-essential cookies. Tracking scripts like Google Analytics and Meta Pixel are strictly disabled by default until you explicitly opt-in. You can revoke your consent at any time by clearing your browser cookies, which will prompt the consent banner to appear again on your next visit.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
Email: sales@porphis.uk
Last Updated: June 6, 2026